WHAT IS YOUR CANCELLATION POLICY ?

Please be aware that if you wish to cancel your appointment that the following terms and conditions apply:

 

- If cancellation is 3 days or more before your appointment date you can either reschedule by logging into your booking or you can cancel by messaging me and you will get a full refund of your deposit.
- If cancellation is 2 days before your treatment or less then unfortunately you will lose your 50% deposit.

- Please note our cancellation policy during the month of December is different due to it being our business time of year.  Bookings made during this month a full up front payment for all treatments, will be required.  No re-scheduling or cancellations can be made during this month, therefore any cancellations of treatments for whatever reason, will result in a loss of the entire treatment fee.  Therefore during the month of December, it is important to ensure you are able to attend your appointment date and time BEFORE you book. 

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WHAT ARE YOUR MEMBERSHIP TERMS AND CONDITIONS?

Membership details can be found along with The Lab Retreat terms and conditions on our Membership page. 

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CAN I HAVE A BROW OR EYELASH TREATMENT 

WITHOUT BEING PATCH TESTED?

Unfortunately not.  All clients undergoing eyelash and eyebrow treatments, must be patch tested at least 24 hours before having a treatment.  Patch tests are conducted atThe Lab Retreat in conjunction with a full registration form being completed.

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CAN I BRING ANYONE ELSE ALONG WITH ME TO MY APPOINTMENT?

Unfortunately, due to the space constraints and the nature of my set up, I am currently only able to accommodate appointments that are delivered on a one to one basis.

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I ALREADY HAVE EYELASH EXTENSIONS ON FROM ANOTHER SALON. 

CAN I BOOK TO HAVE A REFILL DONE AT THE LAB RETREAT?

Lash artists do not infill other salons work due to the fact that the different products being used, could have an adverse reaction.  I would advise that you either let your current lashes drop out naturally or you can book in to have a full eyelash removal with me.  Then once you have had your lash patch test conducted, 

you will be able to book in for a fresh new set. 

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WHAT FORM OF PAYMENTS DO YOU ACCEPT?

I am able to accept card payments and cash only thank you.  I do not accept bank transfers.

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